Cancellation Policy

Last Updated: July 28, 2026

At orrivoart, we work hard to process and fulfill your orders as quickly as possible. We understand that sometimes you may need to cancel your order, and we are happy to assist you according to the policy below.

1. Order Cancellation Window

You can cancel your order free of charge while it is in processing and prior to shipment.

  • Order Cut-Off Time: 02:00 PM (EST), Monday through Friday.

  • If you place an order or decide to cancel before 02:00 PM (EST) on a business day, please contact us immediately to process the cancellation and receive a full refund.

2. Orders Already Processed or Shipped

Once an order has passed our order cut-off time or has already been handed over to the shipping carrier, it cannot be canceled.

If your order has already shipped, please wait for the package to arrive and then follow our Refund & Return Policy to return the item for a refund.

3. How to Request a Cancellation

To cancel your order, please reach out to our customer support team as soon as possible with your Order Number and Full Name:

  • Email: support@orrivoart.com

  • Phone: +1 (800) 524-9502

Our team will review your request and confirm via email whether your cancellation was successful.

4. Refund Process for Canceled Orders

If your cancellation request is approved before shipment, we will initiate a 100% full refund to your original payment method.

Refunds typically take 5 business days to reflect in your bank account or credit card statement, depending on your financial institution.

5. Contact Information

If you have any questions regarding our Cancellation Policy, please feel free to contact us:

  • Store Name: Orrivoart

  • Address: 20 Serrell Dr, Montvale, NJ 07645, USA

  • Phone Number: +1 (800) 524-9502

  • Email: support@orrivoart.com

  • Business Hours: Monday – Friday, 08:00 A.M. to 6:00 P.M. (EST)