Shipping policy
Thank you for choosing Orrivoart!
We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers in the United States. Please review the information below to learn about our order processing, shipping, and delivery policies.
Order Processing
- Processing Time: 1–2 business days (Monday–Friday)
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing may be delayed due to payment verification, incomplete shipping information, or high order volume. If a delay occurs, we will notify you by email.
Shipping & Delivery
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United States | 3–6 business days | Free Shipping |
Total Estimated Delivery Time: 4–8 business days (Processing + Transit)
Order Cut-Off Time: 02:00 PM (EST)
Shipping Partners
We partner with trusted shipping carriers to ensure your order arrives safely and on time.
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Order Tracking
- A tracking confirmation email will be sent once your order is dispatched.
- Please allow 24–48 hours for tracking information to become available after shipment.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@orrivoart.com.
- Cancellation requests cannot be guaranteed once order processing has begun.
- If the order has already shipped, please refer to our Return & Refund Policy.
Shipping Issues
Lost or Stolen Packages
Orrivoart is not responsible for packages marked as Delivered by the shipping carrier. If your package is missing after delivery confirmation, please contact the carrier directly to file a claim.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Orrivoart is not responsible for orders shipped to incorrect or incomplete addresses provided during checkout.
Delivery Exceptions
Delivery times may be affected by circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Carrier delays
- High shipping volumes
- Deliveries to remote or rural locations
We appreciate your patience and understanding should these situations arise.
Address Changes
If you need to change your shipping address, please contact us immediately after placing your order.
While we will do our best to accommodate your request, address changes cannot be guaranteed once processing has started or the order has been shipped.
Undeliverable Packages
Packages returned due to:
- Incorrect or incomplete shipping address
- Failed delivery attempts
- Refused delivery
may require additional shipping charges for reshipment or may be canceled according to our policies.
Holiday Shipping Delays
During busy shopping seasons, including Black Friday, Cyber Monday, Christmas, and New Year, shipping carriers may experience delays due to increased shipment volumes.
We recommend placing orders early to avoid holiday delivery delays.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us.
Orrivoart
Address: 20 Serrell Dr, Montvale, NJ 07645, USA
Phone Number: +1 (800) 524-9502
Email: support@orrivoart.com
Business Hours: Monday - Friday 08:00 A.M. to 6:00 P.M (EST)